FAQs
What is your cancellation policy?
Your appointment is very important to us, and is reserved especially for you! Providing prompt service is the core of what we stand for, and because of this, we kindly ask for 48 hours in advance to change or cancel your appointment. Without 48 hour notice, 50% of the scheduled service will be charged to the card on file. A 100% charge will be made in the case of no notice and no show.
What is your parking like?
Euphoria is located one building away from Monterey’s Calle Principal lot, which is a paid lot. The machine accepts cash and card, and charges $0.75 per hour. We also offer on street parking, one-hour free on Pacific St. directly in front of our building, and two-hour free on Pacific St. in front of Colton Hall park. The City of Monterey monitors parking Monday-Saturday, 9am to 6pm.
Do you accommodate late arrivals?
We pride ourselves on providing prompt service to all of our guests, and unfortunately, we cannot sacrifice our next guests’ prompt service for a late arrival’s tardiness. Your promptness is required for us to properly serve you. In the event you are running more then 15 minutes late, you will be billed for the entire session. However, as a courtesy to our next guest, we can only conduct your service in the time allotted.
Is an appointment necessary or do you take walk ins?
We highly recommend an appointment, but please call as we may have had a cancellation or last minute opening. A credit card is required to hold your reservation.
Are kids welcome at your salon and spa?
Children are welcome if they are visiting us for a scheduled service. If not, we kindly ask that you pre-arrange childcare and leave your visit with us for your own self-love time.
retail return policy
We want you to love your product you buy at the salon! Please be mindful when purchasing that there are no returns. Exchange can be made within a 30 day period of purchasing your product.
How can I make an appointment?
You can schedule an appointment in person, by phone, or online. Reservations for your appointment are held with a credit card.
